1. 1

    Tell the truth about who you are

    Represent your business, trade, experience, licensing, and insurance accurately — in your listing, in your estimates, and at the door. Do not claim credentials, certifications, or affiliations you do not hold.

  2. 2

    Put the price in writing before the work starts

    Provide a written estimate or scope of work before beginning a job. If the job changes, get the change and its cost approved in writing before continuing. No surprise line items at the end.

  3. 3

    No pressure, no scare tactics

    Do not use fear, urgency, or a homeowner's stress — particularly during a sale, a closing deadline, hail season, or an emergency — to push work that is not needed. Recommend the smallest fix that solves the problem.

  4. 4

    Show up, or say you can't

    Keep appointments. If you are running late or cannot make it, call. Respond to a homeowner who has hired you within one business day.

  5. 5

    Do the work you were paid for

    Complete the agreed scope, clean up the site, and stand behind your workmanship. Honor any warranty you offered.

  6. 6

    Carry what you say you carry

    Maintain the liability insurance and any license, registration, or bonding your trade and jurisdiction require, and produce proof on request.

  7. 7

    Pull the permit when a permit is required

    Do not talk a homeowner out of a required permit or inspection to save time or money.

  8. 8

    Stay independent — and say so

    You may receive referrals from real estate agents, brokers, or other pros listed on Go Denver Homes. Your recommendation to a homeowner must be based on the property, not on a kickback. Disclose any financial relationship that could affect your advice.

  9. 9

    Handle a complaint like a professional

    When a homeowner raises a problem, respond, and make a good-faith effort to resolve it directly. Do not retaliate against, threaten, or attempt to silence a customer who complains or leaves an honest review.

  10. 10

    Respect the household

    Treat the home, the people in it, and their property with care and courtesy. Discriminatory conduct toward a homeowner or tenant is grounds for immediate removal from this directory.

THE LIMITS OF THIS

What agreeing to the Code does not mean

Agreement to this Code is self-declared. Go Denver Homes does not audit, inspect, background-check, or otherwise verify compliance. A Level 1 listing is not a verification of licenses, insurance, permits, bonding, or workmanship, and it is not a recommendation or endorsement.

Listed businesses operate independently. Go Denver Homes is not a party to any agreement between a homeowner and a listed business, does not supervise the work, and does not guarantee outcomes. Homeowners should obtain multiple written estimates and independently verify any provider before hiring.

Removal. A business that violates this Code may be removed from the directory. Removal is the only enforcement mechanism available to us — it is not a remedy, and it does not resolve a dispute. Disputes over money or workmanship belong with the contractor, your city or county building department, the Colorado Attorney General's consumer protection office, or a court.

Seen a listed business act against this Code? Tell us — we read every one.

Ready to be listed?

Signing the Code is optional. Fill out one form to request a free public information listing in the Denver metro Home Services Directory.

The Annie's network

Listed here? You're eligible for membership at Annie's Action AI.

A public information listing makes your business visible in the directory and eligible for membership. Listing a business does not mean an ethics agreement has been signed. Ask us about membership and the services described below.

Priority access

Members get scheduled ahead of the general queue. When you ask for something, it does not sit in a form waiting to be triaged.

A free strategy call

A real conversation about your website, your search visibility, your social and your ads — what is worth doing and what is not. No charge, no obligation.

Everything Annie's does

Websites, search and answer-engine work, social media, paid and click media. Available to you if you want it — never a condition of being listed.

Membership connects eligible businesses across the Annie’s network. Ask us about the sites and markets your business serves.

Listings are free and stay free. Annie's Action AI services are paid, always optional, and never a condition of being listed. On the call we will tell you plainly if you do not need what you are asking for.